With Germany being a global tech and business hub, more companies are opening up to remote support roles, especially chat support agents.
What’s more exciting? Many of these companies are offering visa sponsorships for international applicants in 2025.
Whether you’re a customer service enthusiast, fluent in English or German, or simply looking to work with top-tier global brands from the comfort of your home — this guide is for you.
In this comprehensive blog post, we’ll explore the top German companies hiring remote chat agents with visa support, and how you can secure one of these high-paying, flexible jobs.
Why Remote Chat Agent Jobs Are In High Demand?
Before diving into company names, let’s look at why remote chat agent jobs are gaining traction in Germany:
- Cost-effective for companies
- 24/7 global customer service coverage
- Faster onboarding and training
- Scalable support teams
- Attractive to multilingual professionals
From tech startups to e-commerce giants, companies are seeing the value in hiring remote customer support professionals who can handle queries, solve issues, and maintain brand reputation — all online.
Benefits of Working as a Remote Chat Agent in Germany (Even Remotely)
- Work from anywhere in the world
- Competitive salaries in Euros
- Visa sponsorship opportunities
- Work-life balance
- Exposure to multinational work culture
- Health insurance and paid leaves (in many cases)
Jobs to Focus On:
- Visa sponsorship jobs in Germany
- Remote jobs for foreigners in Germany
- Customer support jobs with visa sponsorship
- Work from home jobs in Germany 2025
- High-paying remote jobs Germany
- Tech jobs with visa support in Germany
- Online chat support jobs 2025
Top German Companies Hiring Remote Chat Agents (With Visa Sponsorship) in 2025
Let’s explore the best companies where you can apply today:
1. Zalando SE
Industry: E-commerce
Headquarters: Berlin
Remote-Friendly: Yes
Visa Sponsorship: Yes
Why Work Here?
Zalando is one of Europe’s leading fashion and lifestyle platforms. Known for its customer-first culture, Zalando frequently hires remote chat agents, especially for multilingual roles.
Benefits:
- €35,000–€50,000/year
- Remote onboarding
- German work visa sponsorship
- Health benefits
- Employee discounts
Apply at: careers.zalando.com
2. Delivery Hero SE
Industry: Food Delivery
Headquarters: Berlin
Remote-Friendly: Yes
Visa Sponsorship: Yes
Why Work Here?
Operating in 40+ countries, Delivery Hero is known for hiring remote support representatives for their global operations. Their customer service department is always on the lookout for talented chat agents fluent in multiple languages.
Perks Include:
- €40,000–€55,000/year
- Relocation and visa support
- Remote tools and training
- Access to international projects
Apply at: careers.deliveryhero.com
3. Celonis
Industry: Software / SaaS
Headquarters: Munich
Remote-Friendly: Yes
Visa Sponsorship: Yes
Role Requirements:
- Experience in SaaS or tech support
- Familiarity with CRM tools
- English fluency; German is a plus
Why Celonis?
Celonis is a unicorn company in process mining software and offers remote chat agent jobs for their customer success teams. If you’re tech-savvy and love helping users, this is a golden opportunity.
Salary Range:
€50,000–€65,000/year
Apply at: celonis.com/careers
4. Personio
Industry: HR Tech
Headquarters: Munich
Remote-Friendly: Yes
Visa Sponsorship: Yes
Job Description:
- Handle live chat support
- Assist HR software users
- Troubleshoot account issues
- Collaborate with tech teams
Why Apply?
Personio is expanding rapidly across Europe. With a people-first culture, they offer remote jobs with relocation and visa support, especially for skilled support professionals.
Compensation:
€45,000–€60,000/year
Apply at: personio.com/careers
5. N26
Industry: FinTech
Headquarters: Berlin
Remote-Friendly: Yes
Visa Sponsorship: Yes
Job Type:
- Full-time remote chat support
- Preferably with banking/FinTech experience
Why Join?
N26 is a digital bank loved by millennials. They offer remote chat agent jobs to help customers manage their accounts, report issues, and understand banking features.
Annual Salary:
€40,000–€58,000
Apply at: n26.com/en-eu/careers
6. FlixBus (FlixMobility GmbH)
Industry: Travel / Mobility
Headquarters: Munich
Remote-Friendly: Yes
Visa Sponsorship: Yes
Job Overview:
FlixBus hires remote chat agents to assist travelers with bookings, cancellations, and route inquiries. They appreciate multilingual applicants.
Benefits:
- €35,000–€50,000/year
- Paid vacation
- Performance bonuses
- Visa and relocation assistance
Apply at: flixbus.com/company/careers
7. SAP
Industry: Enterprise Software
Headquarters: Walldorf
Remote-Friendly: Partially / Hybrid
Visa Sponsorship: Yes
Role:
SAP offers remote chat support roles primarily for enterprise clients. If you have experience in B2B customer service, SAP is a solid choice.
Salary:
€60,000–€75,000/year (depending on experience)
Apply at: jobs.sap.com
8. GetYourGuide
Industry: Travel Tech
Headquarters: Berlin
Remote-Friendly: Yes
Visa Sponsorship: Yes
Duties:
- Respond to live chat inquiries
- Assist with travel bookings
- Ensure high satisfaction levels
Why Work Here?
With a focus on great customer experience, GetYourGuide offers remote roles with full onboarding, training, and visa sponsorship.
Expected Pay:
€40,000–€55,000/year
Apply at: careers.getyourguide.com
Skills Required To Be A Successful Chat Agent in Germany
To stand out, you’ll need the following:
- Excellent written communication skills
- Fluency in English (German is a plus)
- Typing speed > 40 wpm
- Problem-solving mindset
- Experience with CRM tools (e.g., Zendesk, Freshdesk)
- Empathy and patience
- Time management skills
How To Apply for Remote Chat Jobs With Visa Sponsorship
- Update your CV to highlight relevant experience
- Tailor your cover letter to each company
- Apply via official career pages (links above)
- Use platforms like LinkedIn, Glassdoor, and EU Blue Card
- Prepare for remote interviews — video, chat simulations, etc.
- Highlight your language proficiency and tech skills
- Showcase your cultural adaptability
Pro Tips to Land High-Paying Remote Chat Jobs in Germany
- Get certified in customer service (e.g., Google CX, HubSpot Support)
- Build a LinkedIn profile tailored for remote support roles
- Join remote work communities like We Work Remotely, Remote OK
- Practice mock chat scenarios
- Apply early — competition is high!
Did You Know?
Q: Can I apply if I don’t speak German?
A: Yes. Many companies operate in English and welcome international applicants.
Q: Will the company handle my visa?
A: Yes, companies listed above offer visa sponsorship and relocation support.
Q: What equipment do I need?
A: A stable internet connection, laptop/PC, headset, and webcam.
Q: Are these jobs full-time or freelance?
A: Most are full-time with benefits, but some offer flexible contracts.
Q: Are salaries taxable in Germany?
A: Yes, but companies assist with tax documentation and legal compliance.
Final Thoughts: Start Your Remote Career in Germany Today
Germany is opening doors for international talent like never before. With remote work becoming standard, and visa sponsorship more accessible, 2025 is the perfect time to apply. Whether you’re a digital nomad, a student, or a professional exploring remote opportunities — these jobs offer high salaries, flexibility, and international exposure.
Don’t wait. Your dream remote job with visa sponsorship in Germany is just a few clicks away.
Did you find this guide helpful?
Bookmark it
Share it with job seekers
Apply using the official links provided
FAQs: Top German Companies Hiring Remote Chat Agents With Visa Sponsorship 2025
General Questions
- What is a remote chat agent?
- A remote chat agent assists customers through online chat platforms, resolving inquiries and providing support.
- Why are companies in Germany hiring remote chat agents?
- To provide better customer service, reduce operational costs, and access a wider talent pool.
- What types of companies in Germany are hiring remote chat agents?
- E-commerce, technology, telecommunications, and customer service firms.
- What qualifications do I need to become a remote chat agent?
- Typically, a high school diploma, excellent communication skills, and proficiency in relevant software.
- Is prior experience required for remote chat agent positions?
- While not always required, experience in customer service or chat support can be beneficial.
Visa Sponsorship
- What is visa sponsorship?
- Visa sponsorship is when an employer assists a foreign worker in obtaining a visa to work in a different country.
- Which types of visas are commonly sponsored for chat agents?
- The EU Blue Card and work visas are commonly used for skilled workers.
- How do I know if a company offers visa sponsorship?
- Check the job listing or company website for information about visa sponsorship.
- What documents are typically required for visa sponsorship?
- A valid passport, job offer letter, proof of qualifications, and sometimes financial statements.
- How long does the visa sponsorship process take?
- The process can take several weeks to a few months, depending on the country and type of visa.
Job Search
- Where can I find remote chat agent jobs in Germany?
- Job boards, company websites, and platforms like LinkedIn are good places to start.
- Are there specific websites for remote job listings?
- Yes, websites like We Work Remotely, Remote.co, and FlexJobs focus on remote positions.
- How can I improve my chances of getting hired as a remote chat agent?
- Tailor your resume, prepare for interviews, and demonstrate your communication skills.
- Should I apply to multiple companies simultaneously?
- Yes, applying to multiple companies can increase your chances of finding a suitable position.
- What are the common interview questions for remote chat agent positions?
- Questions often include scenarios on customer service, handling difficult situations, and communication skills.
Work Environment
- What tools do remote chat agents typically use?
- Chat software, CRM systems, and communication tools like Slack or Zoom.
- What are the typical working hours for remote chat agents?
- Hours can vary, but many roles offer flexible schedules, including evenings and weekends.
- Is training provided for remote chat agents?
- Most companies provide initial training and ongoing support to help agents succeed.
- How do remote chat agents communicate with their teams?
- Through chat platforms, video calls, and project management tools.
- What is the work-life balance like for remote chat agents?
- It can be favorable, but it depends on company policies and individual time management.
Compensation and Benefits
- What is the average salary for remote chat agents in Germany?
- Salaries vary but typically range from €25,000 to €40,000 annually, depending on experience.
- Are there benefits associated with remote chat agent positions?
- Benefits may include health insurance, paid time off, and retirement plans.
- Do remote chat agents receive bonuses or incentives?
- Some companies offer performance-based bonuses or incentives.
- How does the cost of living affect salary offers?
- Salaries may be adjusted based on the cost of living in different regions of Germany.
- Are there opportunities for advancement in remote chat agent roles?
- Yes, many companies offer paths to supervisory or specialized positions.
Company-Specific Questions
- What are some top German companies hiring remote chat agents?
- Companies like Zalando, Deutsche Telekom, and SAP are known for hiring remote customer support roles.
- How can I find reviews about the companies hiring remote chat agents?
- Websites like Glassdoor and Indeed provide employee reviews and company ratings.
- What is the company culture like at German tech firms hiring remote agents?
- Many emphasize innovation, collaboration, and work-life balance.
- What languages are often required for remote chat agent positions in Germany?
- Proficiency in German and English is usually required; additional languages can be a plus.
- How can I prepare for a specific company’s remote chat agent interview?
- Research the company, understand their products/services, and review common customer service scenarios.
Future Trends
- What are the trends in remote work for chat agents in Germany?
- An increase in hybrid work models and the adoption of advanced AI tools for customer support.
- How is technology impacting the role of remote chat agents?
- AI and chatbots are enhancing efficiency but also changing the skills required for agents.
- Are remote chat agent positions expected to grow in the future?
- Yes, the demand for remote customer support is anticipated to increase.
- What skills will be most valuable for remote chat agents in the coming years?
- Adaptability, technical proficiency, and strong interpersonal skills will be crucial.
- How can I stay updated on remote job opportunities?
- Follow industry news, subscribe to job alerts, and join relevant online communities.
Conclusion
- What should I do if I encounter issues during the visa application process?
- Contact your employer for assistance and consider consulting an immigration expert.
- Can I work for multiple companies as a remote chat agent?
- In general, it’s advisable to check company policies regarding concurrent employment.
- What are the risks of working remotely from another country?
- Potential issues include legal compliance, tax implications, and time zone challenges.
- How can I effectively manage my time as a remote chat agent?
- Use tools for scheduling, set clear boundaries, and prioritize tasks.
- What resources are available for remote workers in Germany?
- Online forums, professional networks, and government resources can provide support and information.
admin